• Contacless Online-Check-in in many hotels
• Distance of 1.5 to 2 meters in public areas.
• Staff will work in fixed teams.
• Capacities reduction in restaurants.
• Extension of opening hours of hotel facilities.
• Only Entertaiment activities without close contact.
• Expansion of disinfectant dispensers.
• Extensive room cleaning.
• Self-service station reduced, replaced by serviced buffets and staff wearning masks.
• Training of all employeesby independent auditors.

The 10 Point Plan is a promise from TUI to all our guests. We want to make sure that a safe holiday is also possible in Corona times. All TUI hotels and employees need to follow this plan. Points 2 and 6 are especially important for Childcare in all our TUI Concept Hotels.

With this Document, we want to guide you through the new regulations for the Kids Club offering during COVID-19. Please follow all hygienic regulations and new rules. We are responsible for our guests and their health and safety but the Kids Hosts’ health and safety is also really important to us. At the moment we are in a really special time but let us show the world that we are able to handle it. Let’s get ready for #Holiday2020.

Training

• Before opening the Kids Club, all Kids Club staff must receive training on infection control procedures for this area. The Training plan in regards to Kids Club operations will be provided by a childcare specialist.

Social distancing measures

• Adjust the operational capacity of the Kids Club to allow for effective social distancing 1,5m-2m per child (max. 10 children per session). Outdoor activities should preferably be offered. Indoor activities should be reduced to a minimum. 
• In regards to the social distancing & hygiene measures we are not able to offer Kids Show and Meals with the Kids Hosts until further notice.
• Information about the Kids Club offering for guests/parents needs to be printed. This ensures the parents get the most relevant regulations and adjustments due to COVID-19. 

Periodical cleaning and disinfection

• Bathrooms, play areas and play materials need to be cleaned after each session. More detailed information and guidelines will be provided in the next chapter.
• All non-essential items that are difficult to keep clean need to be removed from these areas (pillows, plush toys, soft play etc.). The room should look clean and tidy. 

Hand hygiene

• Upon entering and leaving the venue, the Kids Club Hosts make sure that children use hand sanitizers. Hand sanitizers are available at the door in a manner that is not accessible to children.
• Children will be asked to wash their hands and this will be done again frequently during the session, after outdoor activities and at the end of the session.
• When children use the toilet facilities or sneeze/cough, they will again be asked to wash their hands.
• The Kids Club Hosts have to integrate a routine for washing the hands and to have one person responsible per session to continually monitor this routine.
• Children will be taught how to wash their hands correctly and in a fun way by the Kids Club Hosts.
• Training will be provided for the Kids Club Hosts.
• Younger children might need help with washing their hands correctly. A Kids Club Host can help physically, but needs to wash his/her hands afterwards and be aware not to touch their face while washing.

Coughing and use of tissues

• If necessary, children will be taught how to cough/sneeze into their elbow or with disposable tissues.

First aid

• The Kids Club Host will need to wear gloves in case of performing or assisting with first aid.

Cleaning

• Ensure correct agreements are made with housekeeping.
• We introduced multiple checklists for cleaning the facilities.
• Deep clean must be done 3 times a week in combination with a daily clean.
• High contact surfaces, such as doorknobs and chairs/tables, will be disinfected before and after each session.
• When completing the cleaning process, the windows need to be open for bestpossible ventilation.
• Sanitizer, antibacterial spray & sterilizing solution need to be used.
• Always follow the manufacturer’s instructions and the correct contact time as stated on the product.
• Disposable cleaning cloths should be used or cleaning cloths suitable for re-use – they are washed and disinfected (cooking is recommended as a washing method!).After contamination, all materials must be disinfected directly.

Material

• As a special service some material can be lent out to families. The Childcare Specialists have created a document with all lendable material. The material needs to be sanitized before handing it out and the parents will have to sign for it on a specific list. After using the games, they need to disinfected again. Some material like card games can be used again after 3 days of quarantine.
• Kids Club will not use or lend out any of the equipment of/to the other departments such as fitness or entertainment.
• Usage of other equipment will be minimized to only the necessary items.
• Face paint will not be used for children. If face paint is used by a Kids Club Hosts, it needs to be cleaned thoroughly after every use.
• Playing with water is possible and does not carry any extra risks but please ensure that the equipment that is used is cleaned and does not get passed on to other children.
  

Mouth-Nose protection

• Kids Club Host will be wearing a mouth-nose protection in the hotel and in the session.
• The mouth-nose protection can be taken off for eating or drinking, but must be worn directly afterwards again.
• Mouth-nose protection will be provided by TUI, but the Kids Club Host is responsible for washing and storing it correctly.

Gloves

• During the registration process and drop-off/pick-up, the Kids Host has to wear plastic gloves to protect himself and others.

Personal distance

• Within the hotel a personal distance of 1,5 m will always be adhered to.
• We recommend this personal distance during free time as well and to limit any contacts.
• Any contact with children will be strictly limited to essential contacts and hygiene guidelines will be followed during and after the contact.

Personal hygiene

• The Kids Club Host will adhere to the personal guidelines stated under hygiene.
• Washing hands is vital to minimize a spread of the virus.
• It is also recommended to take enough rest to minimize any risk factors. Symptoms.
• If a Kids Club Host has any symptoms they will be obliged to contact their line manager directly and follow all Health & Safety procedures.

Participation in the Kids Club program is only possible with a pre-signing and a completed and signed registration form, health declaration and ID Card during our registration times. During a TUI Welcome the most relevant post-COVID-19 information will be provided. If available, a Kids Club Host will attend this session to ensure any questions can be answered directly.

Registration and Pre-Signing Process

• There needs to be a minimum 30-minute daily registration and pre-sign time slot (adjust offer and demand), offered by two Kids Hosts in the lobby or outside in front of the Kids Club. This time slot must not take place during Kids Club opening hours.
• The Kids Hosts need to disinfect their hands after every contact with the registration documents. 
• For the daily registration and pre-sign time slot there need to be 1,5 meters distance-markings on the floor. 
• There need to be two tables – one for registration and one for pre-sign. 
• On the registration table the parents can find a box with disinfected pens. On the pre-sign table they can put the used pen in another box. The used pens are disinfected by the Kids Hosts  afterwards. The boxes are labelled with “disinfected pens” and “used pens”.

Registration in Kids Club

• The Kids Host explains the registration documents and following processes to the parents. The parents complete it and give it back to the Kids Host. 
• The parents need to fill in and sign: the registration form, the health declaration and the general information in the ID Cards. Everything is handed over to the Kids Host. The documents are put in a folder or have a cover sheet, so that no private information can be seen. The ID Cards are left with the Kids Hosts. For every session the child participates, the Kids Host adds the relevant information to the ID Card and the parent signs it. The ID Cards are not given back to the parents!

Pre-Sign

• After completing and signing all relevant registration documents, the parents can go to the pre-sign and get a check-in time slot for the session they want to presign for.
• The pre-sign is mandatory for every session the parents want their child to participate in. 
• The check-in and -out times of 15 minutes are divided into two slots, so that maximum 5 children arrive and are picked up at the same time. The time slots must be adhered to, otherwise participation is not guaranteed.

Drop-off/Pick-up Procedures
Drop-off

• As mentioned above the given drop-off and pick-up slot must be followed. 
• The parents receive their time slot in advance and they have to wear mouth-nose protection whilst dropping off their children.
• One Kids Host (per age group) is responsible for the entry of the children and the other employees await the children in the disinfected kids club room.
• The Kids Club Hosts already have the ID card in place and therefore all relevant information of the child. 
• In front of the Kids Club there needs to be 1,5 meters distance markings on the floor (use big colored dots to make it more child-friendly).
• The Kids Host outside of the Kids Club has to have the session register in place to check the pre-signed children and asks for a signature from the parents. Parents must confirm that the registered child and persons living in the same household do not have any symptoms of COVID-19, have not had contact with a person infected with SARS-CoV-2 or 14 days have passed since contact.
• The Kids Host has to wear gloves and a mouth-nose protection and needs one disinfected pen for each person.
• As soon as the child is registered by signature, she/he should enter the room directly and will receive a warm welcome by the other Kids Hosts.
• Parents are not allowed to enter the specified Kids Club rooms and have to leave immediately after drop-off and pick-up.

Pick-up

• The parents will receive their pick-up time in advance and it is mandatory to be there on time and to wear a mouth-nose protection.
• The parents are waiting on the dots in front of the Kids Club and the responsible Kids Club Host calls out the children one after the other to hand over the respective child and receive a sign-out signature.
• The Kids Host has to wear gloves and a mouth-nose protection and needs one disinfected pen for each person or has to disinfect the stylus from the iPad after every use.
• The other five children are looked after by the other Kids Hosts and also picked up in the second slot.

• We have a maximum number of 10 children participating in each session. 
• The new session length is 1,5 hours.
• Each day we offer a minimum 2 sessions - depending on the units, for every age group or combined. Mixing age groups must be minimized as much as possible. Organizing combined sessions should always be checked by the childcare specialists.
• After every session, the material, facilities and equipment that was used has to be disinfected.
• The Kids Club rooms must be ventilated before and after the session and at least for 10 minutes every hour.
• The children have to bring their own water bottles marked with the name and in addition, all children must have sunscreen and headgear on.
• We cannot offer Kids Show and Meals with the Kids Hosts.
• Kids Disco is a big highlight and will still be delivered, but with new distance rules. If these rules cannot be followed, Kids Disco cannot be offered. The ground/floor is marked by squares (distance from square to square min. 1,5meters), in which a parent is allowed to dance with a child. The parent takes care, that they only dance in the square during Kids Disco. If all squares are occupied, no more participants are allowed. If the demand is high, use the pre-sign for Kids Disco as well.
•  We offer additional guided family activities. 
• If a child shows COVID-19 symptoms during the session, parents are phoned to pick up their child. Whilst waiting for the parents the child needs to be isolated from the other children. The line manager is informed immediately and the correct H&S procedure will be followed.

• We recommend to offer outdoor activities, whenever possible.
• There are general Kids Club activities we do not offer: face paint, food & beverage activities, activities where we cannot ensure the distance of 1,5meters, activities with material/equipment that cannot be disinfected directly if it needs to be (e.g. volleyball). All activities in our Activity Manuals have been categorized and a 2- week schedule is provided by the Childcare Specialist Delivery team. The Kids Club Hosts have to follow this 2-week schedule. If it is not possible to deliver the schedule, they must contact their line manager.
• We offer special family activities, focused on distance to the other families, e.g. a “fairytale walk” from station to station or a “rainbow arts & crafts afternoon" with an equipment box for every family. 

Next to the Kids Club

•  Reduced playground capacity according to general COVID-19 distance regulations
•  Information sign needs to be in place
•  The playground is closed for public use during the Kids Club opening hours

Public playground in hotel area

•  Reduced playground capacity according to general COVID-19 distance regulations.
•  Information sign needs to be in place.